When you purchase from DiamondJourney.com, you are buying directly from the manufacturer. However, the feature benefit of DiamondJourney.com is that a local jeweler is an integral part of the Diamond Journey customer service process.You, then, have someone close by to service all of your jewelry needs, now and in the future.

 

Right now, you may be assigned to a jeweler that is not close by or convenient for you, but you can still buy from Diamond Journey, and have the product shipped to your home.

 

As we add dealers and you find a store that is more convenient, you will have the option of changing your account preference.

Once you put in your zip code, you will be directed to the website of the closest DiamondJourney.com jeweler for that product. However, if for some reason you would like to choose another jeweler, you are free to do so.


3. What can I look for as assurance that the products are legitimate?

The two most obvious things to look for on your karat gold or platinum jewelry are the karat stamp (14 or 18 kt) together with the manufacturer’s trademark. There are exceptions to this rule, but it is a good starting point. There may be additional information present as well.

 

This combined with the reputation of the local jeweler and the manufacturer’s written warranty and/or certificate of authenticity (which comes with every DiamondJourney.com purchase) are a very good indication that your purchase will last a lifetime.

Customers in the state of Texas will be charged sales tax. Shipments in other states will not include sales tax.

If you are not completely satisfied, you have 60 days from the date of shipment, to return your purchase unless it is damaged or has been altered in any way. The complete return policy and procedure is posted on the website.‘Click here’ for complete details. You have two options:

                                         
            •  You can return the item directly to DiamondJourney.com.
             •  You can return the item through your local DiamondJourney.com jeweler.

We strongly urge you to visit your local DiamondJourney.com jeweler. Most service issues can be handled quickly and at a minimal cost.

 

However, should you need to send something to DiamondJourney.com for service, you can either contact us via e-mail customerservice@diamondjourney.com, or call 1-800-DIAMOND.

Typically, items will be shipped within 48 to 72 hours, unless it is a special order, requires sizing or altering in some manner.

Very often, we may have the item in stock in another color. However, if not, most items may be special ordered, and you will receive them, typically, in two to three weeks.

Items of more than $500 are covered by a limited lifetime warranty. Items less than $500 are covered for one year. ‘Click Here’ for specific details of our warranty.

All the diamonds available on DiamondJourney.com are sourced directly through DeBeers’ Diamond Trading Company, the world’s largest source for rough diamonds.  They are cut and polished in the most modern facilities by our sightholder/partner the Jasani Group.  As products are added to the website, different items will have different diamond qualities depending on the category of product.  Specifically, each item has a description of the diamonds it contains along with the total weight of diamonds.

Yes. Each item has a ‘Certificate of Authenticity’ that comes with it. The ‘Certificate of Authenticity’ will have: 

        •  Your name and address     
        •  The item number and a picture
        •  The purchase price and description 
        •  Outlines the warranty

12. Where is the jewelry manufactured?

Our primary factory is located in Mumbai, India, but we manufacture in China, Thailand, and the U.S.A. as well.

You can enjoy secure ordering on DiamondJourney.com. Your credit card and personal information are safe with us. All sensitive information on our site is transmitted through secure server software (SSL) protocols.This encrypts all of your personal information, including credit card number, name, address, phone numbers, etc. so that it cannot be read as the information travels over the Internet. We use the best technology available to insure your privacy and security when you order on our site. For your convenience, we accept:   

 

 

You can trust doing business with us. We take pride in continuing our excellent service record by offering these products to you on our Web Site.  DiamondJourney.com is committed to protecting your personal information.  As a reminder, DiamondJourney.com does not request personal information via e-mail or telemarketing.  If someone contacts you in this manner and requests personal information on behalf of DiamondJourney.com, DO NOT RESPOND!  Delete, disregard or hang up.  These questions are not from us.  We want your personal information to remain private.

 

If you have any questions about DiamondJourney.com's privacy practices, please contact info@diamondjourney.com or call 1-800-342-6663 (DIAMOND).

Every diamond in every piece of jewelry sold through DiamondJourney.com and its affiliated dealers can be traced to its legitimate source and are not involved in conflict and are in compliance with United Nations resolutions (the Kimberly Process). We further guarantee that these diamonds are conflict free, based on our personal knowledge, and the written guarantee provided by our DTC Sightholder affiliates.

The world’s illegitimate trade in gold is referred to as “dirty gold”. This is gold that is obtained illegally by unlicensed gold miners via environmentally unsound methods in areas typically off-limits to commercial endeavors. The majority of this “dirty gold” is sold in the Asia, and the Middle East where there is very little governmental control of jewelry manufacturing, and people in these areas buy it more as a hedge against inflation, rather than personal adornment. There is a small percentage of this sort of thing in the U.S., Europe, and other areas, but it is typically confined to smaller manufacturers and retailers who obtain their gold for manufacturing off the “street” rather than through banks and legitimate gold suppliers, which is the norm.

 

All the gold used in the production of jewelry sold on and through DiamondJourney.com is obtained through commercial banks and other legitimate sources of gold that is mined in governmentally controlled areas in the U.S., South Africa, and Australia.

 

For more information: go to the websites of The World Gold Council, MJSA, and the Jewelers’ Vigilance Committee.

Love is a journey. It grows over time, and through shared experiences, couples have their own unique story of a life built together.

 

Journey diamond jewelry, which is a new gift of love, is based on this premise.

 

The slogan for this new diamonds category is: "With every step, love grows." 

The design guidelines specify:

        •  the pieces may contain only diamonds

        •  there must be 4 or more diamonds

        •  should include at least one diamond of a significant size

        •  diamonds are arranged in graduated pattern from smallest to largest

        •  it will be incorporated into necklaces, rings, bracelets, and earrings 

Show her how your love for her has grown-and it will continue to grow forever-with this new diamond jewelry.

Click here to see Journey Diamond Jewelry.